action plan for dealing with damp and mould in your
following steps to follow:
- Customer contacts the CarillionAmey (CA) Helpdesk to advise
that they have problems with damp and/or mould.
- The CA Helpdesk advisor raises a survey for the Accommodation
Officer (AO) to attend the property - the AO is expected to attend
the property within five full working days of the call to the
Helpdesk. Please note: The day after
this call is classed as day one.
- AO visits the property and takes one of the following steps: a)
Raises a suitable repair plan and advises the customer of the plan
and timeframes for the work. b) Calls in a specialist contractor
and advises the customer of the appointment and what it entails.
The AO passes the details to the CA Damp Remediation Project
- Either a) happens - The repairs are undertaken, issues
resolved. Or b) The specialist contractor suggests an action plan
and the CA Damp Remediation Manager advises the customer of this
and what it entails and any timeframes for the work. At this point,
it may be necessary for CA to raise a Statement of Need (SON) for
the works, DIO will need to approve if the cost of the work is
above £5,000 and the customer will be advised by the CA Damp
Remediation Manager of the action, how long it will take, the
impact of the work and any preparation they may need to do
beforehand. If DIO approve the SON, the work will need to be
appointed and the customer engaged with for suitable dates for the
work to be carried out.
- If DIO reject the request, the customer is able to raise a
stage two complaint with DIO
"Here's a downloadable infographic showing you the process to
follow when dealing with damp and mould in your Service Family
Accommodation. It shares the following steps to follow: Customer
contacts the CarillionAmey (CA) Helpdesk to advise that they have
problems with damp and/or mould."
Simply click here to