The knowledge and ‘know how’

The knowledge and ‘know how’

The knowledge and 'know how' - Fifi Colbron Accommodation Officer 


Let me introduce Fifi Colbron. Fifi's one of a growing army of Service spouses working for CarillionAmey. By using her own experience, she is able to help Service families whilst they live in their Service homes in Cosford. She knows all about the stresses and strains of moving into and out of Service homes since not only was she a Forces child with a father in the Army but for the past 18 years she's been married to Erik who is in the Navy. She knows what it's like to follow Erik's career from one posting to the next, moving the family in tow (in her case her two sons) and how important it is to have people delivering the defence housing service who understand what it feels like to be a Service spouse.

Fifi started working as a Local Customer Service Centre advisor keen to use her knowledge to help those families who were new to Service life. When the opportunity arose she decided to move from her advisor role to become an Accommodation Officer, the key point of contact for families in their Service homes. Fifi now has to combine her customer care skills with technical knowledge of the properties she's responsible for. Over the next 18 months, as well as learning new skills on the job, Fifi will be studying for a British Institute of Facilities Management qualification. All our Accommodation Officers have to hold or gain this qualification, as well as taking part in ongoing customer care skills training. Each Accommodation Officer looks after around 300 to 350 properties, moving families in and out of them and providing assistance with any issues whilst they are living in them.  It's a key role in our business and we know how important it is to have the right people with the right skills doing it.   

Fifi told us 'I love the job. It's great that I'm able to combine my understanding of Service life with gaining new technical skills.' 

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