Positive feedback drives better service
All businesses know that well intentioned criticism can be very
valuable in stopping bad practice and highlighting where change is
needed. But it is a known fact that negative feedback doesn't drive
people to do their best. Only positive feedback motivates people to
do what they are doing well with more desire and energy.
CarillionAmey has had its fair share of negative feedback over
the past 18 months, and, we've had some positive feedback.
Not surprisingly any positive feedback has tended to get lost
because we were not delivering all of our service
effectively. Now that our improvement plans are more
established and our service is starting to get better we are
beginning to receive more positive feedback. This is really welcome
because it tells us that our hard work and determination to make
our contracts work is really starting to show and is beginning to
have a positive effect on the lives of our Armed Forces and their
families, the people we are here to serve.
We'd love to hear from you if you have any feedback about our
service, good or bad because it helps us make any necessary
improvements or to know that we have got it right and to take pride
in a job well done aiming to deliver an even better service next