Improving the way we manage your patch
As part of the improvement
plan, CarillionAmey have rolled out a new initiative which we are
hoping will assist with better communication. Each Accommodation
Officer (AO) is responsible for making regular checks on the
Service Family homes and the surrounding communal areas for which
they are responsible. They conduct regular inspections looking out
for things such as graffiti, fallen trees, and potholes in roads.
During their walk-around they also take a look at the exterior of
properties, and may often notice things that families miss, such as
a leaking drainpipe or blocked guttering and should alert the
occupants so that a job can be raised.
Nowadays with so many
families where both partners work, sometimes issues are identified
when no one is home, and although the AO will raise the job with
the Helpdesk, families may only find out about it when an engineer
arrives to complete the job. We recognise that may be a concern for
some families so CarillionAmey's new patch management inspection
card aims to solve this problem. Once the AO has identified an
issue with the exterior of a property, the details will be
completed on the card and posted through the letterbox, helping to
prevent small repairs becoming bigger ones.
Here is a reminder of what
CarillionAmey are responsible for within your patch: