Our people - Paul

Our people - Paul


Paul HD

Paul's one of our helpdesk advisors dealing with customer calls on repairs, providing advice and guidance to customers on the simple steps they can take to solve issues instantly or if they need repairs, making sure they get the right first time help from us. Paul, working on the CarillionAmey helpdesk is an important part of the team delivering the improvement plan for the Housing contract. Paul says:  "By moving the gas scheduling team to the helpdesk, communication is instant now, ensuring appointments can be made efficiently, issues resolved swiftly and our customers get a good service."