CarillionAmey recognises the value that serving personnel, reservists, veterans and military families bring to our business. Given the scale and complexity of what we do, we are keen to have people in our organisation who truly understand our customer. Those who live, and have lived the Service life, who can share their experiences, help us to drive change and shape the future of our business.
In January 2016, we signed the Armed Forces Covenant and now work closely with the Career Transition Partnership (CTP), sharing our vacancies with Service leavers. We know that our Armed Forces are used to working in complex environments. They have experienced demanding and pressurised situations, are often excellent team players and most importantly, really identify with our customer. There are currently 150 people working for or with CarillionAmey who have Service connections and we look to draw on their skills and expertise to improve our service delivery and better communicate with our Armed Forces and their families.
Staff, such as Office Manager, Allan McDermott, who has 37 years' experience as an Army Warrant Officer, and Sean Chevaux, an ex-regular in the Royal Navy, who is working as an Accommodation Officer, are able to use their considerable experience to steer us in the right direction ensuring that the housing decisions we make for families are the right ones.
Mel Reed is a Local Customer Service Centre Advisor at RAF Marham, one of 40 military spouses who currently work for CarillionAmey. Mel lives on the base with her husband, an RAF Corporal, and says "I've lived in four different Service properties in the past 13 years and in this time my husband has done seven operational tours so I understand the stress this places on families. I do everything I can to help with any housing issues families have, so they have one less thing to worry about".
A recent MOD survey showed that 75% of military spouses are now in employment, something that Mel is keen to promote "CarillionAmey is very understanding of our lifestyle and my colleagues and management are incredibly supportive. There are strong career prospects within the company, even with a lifestyle like mine, where you are more likely to move to other areas".